Tow limits, waiting periods and "not covered" locations

Members find out about mileage caps, a waiting period on new plans, and destination rules the day they need a tow, not the day they buy.

What's going on

One member hit a 48-hour waiting period on a brand-new plan. Others were told the tow was to the wrong kind of place, or found that a shop-to-shop move wasn't covered.

Those limits may well be in the benefit guide. That's the problem: most people read it after the breakdown. If you were sold a plan as "unlimited," keep whatever the salesperson or ad said.

Real cases, in our words

Summaries of public complaints. Click through to read each one in full where it was posted.

• Aug 2, 2026 · Trustpilot
  48-hour waiting period blocked a tow.
• Sep 2, 2026 · Trustpilot
  Tow refused for location reasons, claimed about $5,000 cost.
• Aug 24, 2026 · Trustpilot
  Quoted tow price rose from $2,000 to $3,000 after membership bought.
• Date not shown · ConsumerAffairs
  Told 9 free miles then 4; shop-to-shop tows not covered.

What the terms say

Not located. Read benefit guide for mileage, waiting period.

Before it happens to you

• Read the benefit guide for tow mileage, any waiting period and where they'll tow to before you need it.
• Ask for the limits in writing, by email, before you pay.
• If the sales pitch didn't match the guide, your state attorney general takes misleading-sales complaints.

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