Promised a rental car that never came
Our founder was told a rental was coming while his truck sat waiting on repairs. Six weeks later, there's still no rental and the truck is still down.
What's going on
A rental car is often the difference between a bad week and a lost month. For anyone who works out of their truck, every day without one costs real money.
Rental reimbursement is usually an optional coverage on an auto policy, with a daily limit and a total cap. If you have it and a rental was promised, it should be in the claim notes. If you don't, nobody should be promising you one.
Real cases, in our words
Summaries of public complaints. Click through to read each one in full where it was posted.
- Oct 2026 · Bad Sam's founderBad Sam's founder Anthony Limpert: told a rental would be provided, and six weeks later there's still no rental and the truck is still down.
What the terms say
Rental reimbursement is usually an optional coverage on an auto policy, with a daily and total limit. Your declarations page says whether you have it.
Before it happens to you
- Check your declarations page for rental reimbursement coverage before you ever need it.
- When someone promises a rental, ask for it by email with the claim note or reservation number.
- If no rental shows up in 48 hours, rent one yourself, keep the receipts, and submit them.
If it already happened
- Check your declarations page for rental reimbursement coverage and its limits
- Ask for the rental promise in writing (email) with a reservation or claim note number
- Keep receipts if you rent yourself, and submit them for reimbursement
- File with your state department of insurance if a promised rental never comes
Then put it on the Wall, and see more options on Fight back.
