What should I do if this happens? (The phone runaround: dropped calls, lost locations, no follow-up)

Use written channels (esp@goodsam.com) Log every call

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The phone runaround: dropped calls, lost locations, no follow-up

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This one runs through almost every other complaint. Calls that end mid-sentence, agents who can't find a stranded member with GPS coordinates in hand, and tow requests nobody follows up on.

What's going on

On Trustpilot, Good Sam hasn't replied to its negative reviews, so public complaints don't get a company answer there.

Real cases, in our words

Summaries of public complaints. Click through to read each one in full where it was posted.

Oct 2026 · Bad Sam's founder
Bad Sam's founder Anthony Limpert: every call back on his truck claim took a day or two.
Sep 13, 2026 · Trustpilot
Agent couldn't find stranded location despite GPS coordinates.
Jul 31, 2026 · Trustpilot
Call ended abruptly after apology.
Jul 24, 2026 · Trustpilot
Tow request never followed up.
Oct 30, 2023 · ComplaintsBoard
Claims phone line problems.

Before it happens to you

Use writing where you can. The ESP lists esp@goodsam.com.
Keep a log with each call's date, time, rep name and reference number.
One clear written complaint with dates beats ten angry calls.

If it already happened

Use written channels (esp@goodsam.com)
Log every call

Then put it on the Wall, and see more options on Fight back.

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