What should I do if this happens? (ESP won't cover the slideout, fridge, AC or axle)

Compare planned repair against exclusions before buying Get approval number in writing

Extended Service Plan (ESP)

ESP won't cover the slideout, fridge, AC or axle

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A lot of ESP complaints are about one part. Slideout wiring, fridge cooling units, rooftop AC, axles. People believed they were covered and found out they weren't.

What's going on

Some say an approval was later pulled back. One member says an axle payment was approved and then denied.

Service plans list coverage one of two ways. Some name every part they cover. Others cover everything except a list. Which kind you have decides almost every fight on this page. The full ESP contract isn't posted on Good Sam's website, so ask for your copy.

Real cases, in our words

Summaries of public complaints. Click through to read each one in full where it was posted.

Dec 20, 2022 · ComplaintsBoard
Slideout wiring not covered.
Jul 24, 2023 · ComplaintsBoard
Refrigerator cooling unit denied under exclusion.
Jul 15, 2023 · ComplaintsBoard
Axle repair not covered.
Oct 25, 2019 · ComplaintsBoard
Rooftop AC denied.
Mar 15, 2023 · ComplaintsBoard
Axle payment approved then later denied.

What the terms say

Not found. Plans are inclusive or exclusive lists; check which.

Before it happens to you

Before you buy, get the full contract and check the parts that fail most on RVs: slides, fridge, AC, water heater, axles.
Before any repair, get an authorization number in writing.
If an approval gets pulled back, ask in writing for the clause they're using.

If it already happened

Compare planned repair against exclusions before buying
Get approval number in writing

Then put it on the Wall, and see more options on Fight back.

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Good Sam ESP claim denied as "pre-existing" or wear and tear

The biggest ESP complaint on ComplaintsBoard is a claim denied because the failure was "pre-existing" or wear and tear. Engines and piston rings show up again and again.

Extended Service Plan (ESP)

Fixed it first, got denied: the ESP pre-authorization trap

Good Sam's own claims page says the shop has to call in an estimate and get approval before work starts. Skip that step and the claim is usually dead.

Extended Service Plan (ESP)

ESP paid less than the shop bill: labor rate caps

Members say the ESP pays a set labor rate and set hours. If your shop charges more, you pay the gap.